Returns & Exchanges
At East Coast Marine Electronics, we stand behind our high-performance navigation and communication gear with a 30-day satisfaction guarantee. If your equipment does not meet your maritime needs, we offer streamlined returns and exchanges to get you back on the water.
Initiate Your Request
Contact our support team with your order number and the serial number of the electronic device to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the item in its original manufacturer packaging, including all cables, mounting hardware, manuals, and software discs to ensure a full refund.
Ship to Service Center
Affix the provided shipping label or use a trackable carrier to send your package to our quality control facility for technical inspection.
Inspection and Refund
Once our technicians verify the unit's condition and functionality, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing